Amit Mehta is a serial entrepreneur, the CEO & Director of Ace Infoway. He has spent his career identifying and seizing opportunities in diverse industries namely publishing, e-commerce, promotional products, architecture & construction.
ITFirms interviewed Amit Mehta and discussed how their company,  Ace Infoway, helps organizations by transforming complex businesses using innovative technologies and shared his insights on upcoming technology trends for 2023.

Amit discussed the following niche in an exclusive interview with ITFirms:

  • Operational structure of company.
  • How they retain clients and engagement models.
  • Vertical expansion of their business or the horizontal expansion of their expertise and services.
  • Amit’s outlook for 2023, especially for technologies?
  • How did Amit prepare its workforce for the upcoming technology upgrade?
  • Effects of technologies like NFT, Crypto, ML, and AI in web applications and mobile apps?
  • And much more.

The ITFirms team approached Amit to learn more about the company’s flourishing services and utilizing technological trends for the future.

ITFirms began by asking Amit about his company and its leadership in Ace Infoway. Amit disclosed that he empowers his team to scale new heights professionally & personally. Ace Infoway is an expert technology and growth partner that helps organizations navigate complex digital business transformations and change, through innovative technology solutions. We have been in business for 22 years and have seen the changing landscape of technology and have built a team with a wealth of professional experience, and accumulated best practices along with young and passionate developers.

ITFirms:  How would you describe your growth trajectory in 2021? Any particular achievement? Any disappointment?

During the interview, when asked about his priorities for vertical and horizontal expansion of his firm’s expertise and services he revealed the 3 major verticals: web and mobile development, eCommerce, and architectural CAD services.

Amit credits the vertical expansion of Ace Infoway with staying continuously focused on increasing his firm’s presence in existing markets. 

While talking about the growth trajectory in 2021, Amit acknowledged the growth of eCommerce, Web & Mobile, and CAD Services for making 2021 a great year. 

Owing to the increased surge for these services, Amit kept pace by expanding his team and investing in new technology. Moreover, he experienced far more impressive results when compared with the last 3 to 4 years.

Affirming his thoughts on the effect of the global pandemic Amit found the great resignation as the toughest challenge.

Even when the industry was swamped by attrition and employee turnover he with his team modulated alternative measures and engagement models to register a growth of more than 40-50%.

Ace Infoway is looking forward to seeing even more growth in the years ahead. Thanks to our continued growth, we’re well-positioned to take on even more challenging projects in the near future.

ITFirms: How to describe the operational structure of your company- from the moment a client walks in, to the product deployment?

Amit Said: The exceptional operational structure at Ace Infoway has its biggest value that comes out of it is that the customer requirement is expedited and the TAT has shortened remarkably. This is working out for Ace since authority and decision-making functions are placed among the workforce.

Any client onboarding kick starts with getting a grasp of the client’s business and a deeper understanding by gaining a 360-degree view of various factors such as industry, competitors, business needs, challenges, and more. Based on this analysis project needs are defined and a detailed scope of work is documented.

Next comes identifying the required skill set to deliver on the needs and finalize the right engagement model. The project then moves to the development phase along with a timeline and schedule for delivery.

Ace puts a lot of emphasis on the one special ingredient of the entire onboarding and delivering process – Customer Experience.

Ace builds trust and transparency forging long-term partnerships by providing proactive updates to the client about the progress until the final release on a regular basis. 

ITFirms: What engagement models do you offer? How should a client choose?

Amit Said: Ace Infoway offers 3 major engagement models: 

  • Fixed Price Project
  • Long-Term FTE/ Dedicated
  • Monthly Packages

Fixed Price Project: Clients with a pre-determined budget and a plan can opt for Fixed Price Project. Moreover, it works well for small and medium-scope projects which run on fixed timelines and schedules with minimum risk.

Long-Term FTE/ Dedicated: Clients looking for a large team or specific skill sets, including developers, project managers, quality analysts, DevOps, and more, can opt for a Long-Term FTE/ Dedicated model to easily scale up and down the team size as per requirement.

Monthly Packages: Clients questing the services to be delivered over a period of time and always tied with objectives, KPIs, and goals can opt for Monthly Packages  Ace’s digital services.

We understands the fact that each business is unique and looking for flexibility and looking for solutions catering to address their specific needs therefore promises well-defined engagement models to ensure that together we can maximize the benefits because we know the best model for your business needs.

ITFirms: What is your outlook for 2023?

Amit Said: We’re focusing on identifying opportunistic areas where you can cut costs without compromising on quality and focus on your core strengths.

For many businesses, that might mean downsizing in certain areas or streamlining operations. Others may need to invest in new technologies or processes to stay ahead of the competition.

He ponders tense up of the money flow as major economies grapple with inflation, interest rate hike, and stoppage of VC funding. 

Amit, even so, prognosticate opportunities persisting for genuine, savvy, and experienced entrepreneurs.

Ace Infoway trusts nimble business models and strong balance sheets to weather the future storm relatively well.

Further emphasizing his plan to prepare his workforce for the upcoming technology upgrade, Amit mentioned constant learning and development as the only method to be ready for the futuristic and advancing technology at a breakneck speed. 

Ace Infoway observes in-house training, and external training as well as upfront involvement of the workforce in customer projects as much as possible to enhance their first-hand experience with the new technologies. 

Ace Infoway regards Machine Learning, Artificial Intelligence, Voice recognition, and their applications as the future and prepares its staff by utilizing e-learning modules, practice tests, online courses, conferences, and webinars.

ITFirms: What are the essential key traits for success?

Amit Said: We derive the following 4 essential key traits for success:

  • Speed
  • Strong Processes
  • Flexibility
  • Customer Responsiveness

Along with technical competence, these traits would build a strong foundation to make the grade no matter what the challenges may be.

His perception of the development methodologies for the future includes the technologies that come with a new approach to solving old problems and will change the way websites and mobile apps are created.

In addition, he said, it’s hard to predict exactly how development will progress, but it will likely be dictated by the demands of users and the overall direction of the industry.

However, technology trends for the future will streamline and focus on meeting user needs and ensuring functionality.

Another possibility is that development will become more decentralized, with different developers working on different aspects of the technology.

The hybrid approach of utilizing technological trends like NFT, Crypto, Machine Learning (ML), and Artificial Intelligence (AI) will continue to foster the growth of the web & mobile app industry.

Ace Infoway believes technology can help you swiftly outclass the competition.

We enable you with the latest technologies in a short span of time and are always just one step away from becoming your technology partner.

Before concluding this interview, Amit acknowledged Research agency ITFirms:

About IT Firms: Amit said, “ITFirms definitely play a critical and important role in facilitating communication and collaboration between clients and service providers. Business partnerships go through a lot of due diligence and rating and reviews have a huge impact on the vetting process. Our presence on ITFirms has helped us in gaining that trust from clients before they come to the discussion table.”

Check out the in-depth interview here: